FantasyGems Privacy Policy — How We Protect Your Data

1. Introduction

This Privacy Policy explains how FantasyGems collects, uses, stores and protects the personal information of players who use its website, mobile application and associated gaming services. FantasyGems is an online gaming platform serving players in Pakistan, offering slot games, live casino, fish games and sports betting — all transacted in PKR.

By registering an account with FantasyGems, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your data as described here. This Policy should be read together with the Terms and Conditions, which form part of the overall agreement between you and the platform.

If you have any questions about this Policy or how your data is handled, the FantasyGems support team is available to help — contact details are at the end of this document.

2. Data We Collect

The categories of personal data collected by FantasyGems depend on how you interact with the platform. Below is a summary of the main data types we may hold about you:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data or health information. FantasyGems only collects data that is directly relevant to operating the platform and maintaining account security.

3. How We Collect Your Data

FantasyGems collects personal data through several channels, all of which are under your direct interaction with the platform:

• Account Registration: When you sign up for a FantasyGems account, you provide your name, date of birth, contact number and email address directly. This information is entered voluntarily as part of the registration process.
• Identity Verification: If requested during account verification or before a withdrawal is processed, you may be asked to submit a copy of your CNIC or other identity documents. These are reviewed by the FantasyGems compliance team and stored securely.
• Deposits and Withdrawals: When you make a PKR deposit via JazzCash, Easypaisa, Raast or bank transfer, transaction metadata — including payment method type and transaction reference — is recorded against your account. Full payment credentials are not stored by FantasyGems.
• Platform Usage: As you navigate the FantasyGems website or app, technical data such as your IP address, device type, operating system and session activity is automatically recorded by the platform's servers and analytics systems.
• Customer Support: Any messages, emails or chat conversations you have with the FantasyGems support team are retained as part of your interaction record to assist with ongoing queries and quality assurance.
• Cookies and Tracking Technologies: The platform uses cookies and similar technologies to maintain your session, remember preferences and collect aggregated usage statistics. See Section 7 for details.

4. How We Use Your Data

FantasyGems uses your personal data for the following purposes. We only process data where there is a clear lawful basis for doing so:

• Account Management: To create, maintain and secure your FantasyGems account, verify your identity and process login requests.
• Transaction Processing: To credit your account with PKR deposits made via JazzCash, Easypaisa, Raast, bank transfer, cards or mobile wallets, and to process withdrawal requests back to your nominated payment method.
• Fraud Prevention and Security: To detect and investigate suspicious activity, prevent unauthorised access to accounts and comply with anti-money laundering obligations. Technical and usage data plays a key role in this area.
• Responsible Gaming: Usage data — such as session duration, deposit frequency and betting patterns — is monitored to support the responsible gaming tools available to players, including deposit limits and self-exclusion. This is not used to profile players for commercial purposes.
• Customer Support: To respond to your queries, resolve account issues and maintain a record of support interactions for quality and accountability purposes.
• Platform Improvement: Aggregated, anonymised usage data is used to understand how players interact with the platform and to guide decisions on game selection, performance improvements and new feature development.
• Marketing Communications: With your consent, we may send you promotional emails or push notifications about new games, bonus offers and seasonal promotions. You can opt out of these communications at any time via your account settings.

5. Sharing Your Data

FantasyGems does not sell, rent or trade your personal data to third parties for their own commercial or marketing purposes. Your data may be shared in the following limited and controlled circumstances only:

• Payment Processors: To facilitate PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and cards, relevant transaction data is shared with the applicable payment service provider. These providers operate under their own privacy obligations and do not receive your full gaming account data.
• Game Software Providers: Third-party game studios whose titles appear on FantasyGems — covering slots, live casino, fish games and sports betting markets — may receive session-level data necessary to operate their games. This data does not include your full identity or financial details.
• Identity Verification Services: If FantasyGems uses a third-party service to assist with CNIC verification or document checks, relevant identity data may be shared with that provider strictly for verification purposes.
• Legal and Regulatory Obligations: FantasyGems may disclose personal data when required to do so by a valid legal process, court order or where we have a good-faith belief that disclosure is necessary to prevent fraud, protect safety or respond to a genuine security incident.
• Business Transfers: In the event of a merger, acquisition or sale of all or part of the FantasyGems platform, player data may be transferred to the successor entity. In such cases, players will be notified in advance and the same data protections will apply.

6. Payment Data & Financial Information

Given that all FantasyGems transactions are conducted in PKR — including deposits via JazzCash, Easypaisa, Raast, bank transfer, debit/credit cards and mobile wallets — financial data security is a priority area for the platform.

• FantasyGems does not store full debit or credit card numbers, CVV codes, or complete JazzCash and Easypaisa wallet credentials on its own servers. Payment processing is handled through encrypted third-party payment gateways.
• Your PKR transaction history — including deposit amounts, dates and withdrawal records — is maintained within your FantasyGems account and is accessible to you via your account dashboard at any time.
• Withdrawals are processed only to payment methods verified as belonging to the registered account holder. This measure protects against unauthorised withdrawal requests.
• FantasyGems conducts transaction monitoring as part of its anti-fraud and anti-money laundering obligations. Unusual transaction patterns may trigger a review, during which additional identity or source-of-funds documentation may be requested.

If you believe there has been an unauthorised transaction on your FantasyGems account, contact support immediately. The sooner a suspected fraudulent transaction is reported, the faster the team can act to protect your account and funds.

7. Cookies & Tracking Technologies

FantasyGems uses cookies — small text files stored on your device — and similar tracking technologies to provide a functional, secure and personalised gaming experience. Here is how they are used:

• Essential Cookies: These are required for the platform to function at all. They maintain your login session, remember your language preferences and ensure that game data loads correctly. You cannot opt out of essential cookies without losing access to the platform.
• Analytics Cookies: Aggregated, anonymised data about how players navigate the platform — which pages are visited most, where players drop off, how long sessions last — is collected to help improve the overall experience. No personally identifiable information is included in analytics reports.
• Security Cookies: Certain cookies support fraud detection and session integrity checks. These help identify suspicious login attempts or unusual account activity patterns.
• Marketing Cookies: If you have opted into promotional communications, cookies may be used to track whether you have seen or interacted with a specific promotion. You can disable marketing cookies via your account preferences without affecting your access to games.

Most modern browsers allow you to view, manage and delete cookies stored on your device. Adjusting browser-level cookie settings may affect certain non-essential platform features, but will not prevent you from accessing your account or playing games.

8. Data Security

FantasyGems employs a range of technical and organisational security measures to protect the personal data we hold against unauthorised access, loss, alteration or disclosure:

• SSL/TLS Encryption: All data transmitted between your device and the FantasyGems platform is encrypted using industry-standard SSL/TLS protocols. Look for the padlock symbol in your browser's address bar when using the site.
• Access Controls: Personal data is accessible only to FantasyGems staff and authorised service providers who need it to perform their specific roles. All internal data access is logged and auditable.
• Secure Password Storage: Account passwords are stored using modern cryptographic hashing. FantasyGems staff cannot view your password and will never ask you for it.
• Fraud Detection Systems: Automated monitoring tools run continuously to flag unusual account activity, suspicious login patterns and transaction anomalies for human review.
• Regular Security Reviews: The platform undergoes periodic security assessments to identify and address potential vulnerabilities before they can be exploited.

9. Data Retention

FantasyGems retains your personal data for as long as your account remains active, or for as long as is reasonably necessary to fulfil the purposes outlined in this Policy. The following general retention principles apply:

• Active Accounts: While your account is open and you are an active player, your registration data, transaction history and usage records are maintained in full to support account management, support queries and responsible gaming monitoring.
• Closed Accounts: After an account is closed — whether at your request or due to a breach of our Terms and Conditions — certain data is retained for a defined period to comply with anti-fraud, anti-money laundering and legal obligations. This period is typically up to five years from account closure, depending on the nature of the data.
• Support Records: Customer support communication records are retained for a period sufficient to resolve any ongoing disputes or follow-up queries, after which they are archived or deleted.
• Marketing Data: If you opt out of marketing communications, your preference is recorded and retained to ensure we honour your opt-out even if you later re-engage with the platform.

When personal data is no longer required for any of the above purposes, it is either securely deleted or anonymised so that it can no longer be linked back to you as an individual.

10. Your Rights

As a FantasyGems player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the support team using the details in Section 13:

• Right of Access: You can request a copy of the personal data FantasyGems holds about you. We will provide this in a clear, readable format within a reasonable timeframe.
• Right to Rectification: If any of your personal data held by FantasyGems is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic details — such as your contact number or email address — directly in your account settings.
• Right to Erasure: You can request that your personal data be deleted where it is no longer necessary for the purposes it was collected, or where you withdraw consent and there is no other lawful basis for processing. Note that certain data may be retained for legal or anti-fraud compliance reasons even after an erasure request.
• Right to Restrict Processing: In certain circumstances, you can ask FantasyGems to restrict how it processes your data — for example, while a dispute about its accuracy is being investigated.
• Right to Object to Marketing: You can object to your data being used for direct marketing at any time. Once we receive your objection, we will stop using your data for that purpose promptly.
• Right to Data Portability: You may request that your personal data be provided in a structured, machine-readable format so that it can be transferred to another service provider of your choice.

11. Minors & Under-18 Protection

FantasyGems is strictly an adult platform. Players must be at least 18 years of age to register an account, make a deposit or place any bet. The platform does not knowingly collect or store personal data from anyone under the age of 18.

If FantasyGems discovers or is informed that an account has been registered by a minor, that account will be immediately closed, all associated funds will be refunded to the original payment source where possible, and all personal data relating to the minor will be deleted promptly.

Parents and guardians in Pakistan who share devices with younger family members are strongly encouraged to use parental control software to restrict access to online gaming platforms. If you are aware of a minor who has registered or attempted to register on FantasyGems, please contact support immediately so the situation can be resolved quickly.

12. Policy Updates

FantasyGems reserves the right to update this Privacy Policy at any time to reflect changes in how the platform operates, improvements to data practices or shifts in applicable legal obligations. When the Policy is updated, the revised version will be published on this page with a new "Last Updated" date at the top.

For significant changes — those that materially affect how your personal data is used or your rights as a player — FantasyGems will provide advance notice via email or an in-platform notification where practical. Continued use of the FantasyGems platform after an updated Policy has been published constitutes your acceptance of the revised terms.

We recommend reviewing this page periodically so you remain informed about how your data is protected. If you disagree with any update to this Policy, you may close your account by contacting support and requesting account closure.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information has been handled, please reach out to the FantasyGems team:

For general platform questions, account help or responsible gaming support, you may also visit our FAQ page or the Responsible Gaming section, where many common queries are addressed without needing to wait for a support response.